Customer Service Policy

Contact Us
We’re here to help! At TouchlandOutlet, your satisfaction is just as important as your scent. Whether you have a question about an order, need product recommendations, or just want to share your feedback, our team is ready to assist you.

Email: support@touchlandoutlet.com
(Please allow 24–48 hours for a response during business days.)

1. Ordering & Payment
Placing an order on TouchlandOutlet is quick and secure.

  • We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods.

  • All transactions are encrypted to ensure your data is protected.

  • Prices are as listed on the site. In the rare case of a pricing error, we will contact you before processing the order.

2. Shipping Policy
We know you’re excited to get your Hands & Fragrance Mists, so we aim to get your order out the door as quickly as possible.

  • Processing Time: Orders are typically processed within 1–2 business days (excluding weekends and holidays).

  • Shipping Carriers: We partner with reliable carriers to ensure your items arrive safely.

  • Shipping Destinations: We currently offer shipping to [e.g., United States / International]. Please check the checkout page for your specific location.

  • Tracking: Once your order ships, you will receive a confirmation email with tracking information so you can follow your package every step of the way.

Note: Delivery times are estimates and may vary due to carrier delays or high demand.

3. Returns & Exchanges Policy (Refunds)
Your sense of smell is personal, and we want you to love your purchase. If you’re not completely satisfied, we’re here to help.

  • Eligibility: Items must be unused, in the same condition that you received them, and in the original packaging.

  • Time Frame: Returns are accepted within [e.g., 14/30] days of the delivery date.

  • Non-Returnable Items: Due to hygiene reasons, we cannot accept returns on items that have been opened or used, unless they arrived defective or damaged.

  • Process: To initiate a return, please contact us at support@touchlandoutlet.com with your order number and reason for return. We will provide you with the return address.

  • Refunds: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. Approved refunds will be processed to the original method of payment.

4. Damaged or Incorrect Items
Oh no! While we do our absolute best to pack your items perfectly, mistakes can happen. If you receive a product that is damaged or the wrong item, please contact us within 48 hours of delivery. Include your order number and a photo of the damage/error, and we will make it right immediately.

5. Privacy Policy
At TouchlandOutlet, your privacy is a priority. We use your information solely to process orders and improve your shopping experience. We never sell or share your personal data with third parties for marketing purposes. For more details, please view our full Privacy Policy.

Still have questions?
We’re just an email away.
support@touchlandoutlet.com