Privacy Policy

At Touchland, we respect your privacy and are committed to protecting the personal information you share with us when using touchlandonline.com (the “Website”) and purchasing our hand mists, body fragrances, and hair fragrances. This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as your rights regarding your data. By using our Website or making a purchase, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as non-personal information automatically gathered through your interaction with our Website. The types of information include:

a. Personal Information

  • Contact details: Name, email address, phone number, and shipping/billing address provided during checkout or account registration.
  • Payment information: Credit card details, debit card information, or other payment method data (processed securely through third-party payment providers; we do not store full payment card information).
  • Account information: Username, password (encrypted for security), and preferences if you create an account on our Website.

b. Non-Personal Information

  • Technical data: IP address, browser type, operating system, device information, and browsing behavior (e.g., pages visited, products viewed, time spent on the Website).
  • Usage data: Order history, product preferences, and interaction with our emails or promotional content.

2. How We Use Your Information

We use your personal and non-personal information for the following legitimate purposes:
  • Process and fulfill your orders: Verify your identity, process payments, ship products, and provide order updates via email or phone.
  • Manage your account: Maintain your user account, track order history, and personalize your shopping experience.
  • Customer support: Respond to your inquiries, resolve issues, and provide assistance related to your purchases or the Website (you can reach us at support@touchlandonline.com).
  • Improve our services: Analyze usage data to enhance Website functionality, optimize product offerings, and improve customer experience.
  • Marketing communications: Send you updates about new products, promotions, and exclusive offers (you can opt out of marketing emails at any time by clicking the “unsubscribe” link in our messages).
  • Comply with legal obligations: Ensure compliance with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:
  • Third-party service providers: Trusted partners who assist with order fulfillment (shipping carriers), payment processing, email delivery, and Website analytics. These providers are contractually obligated to protect your data and use it only to perform services on our behalf.
  • Legal requirements: If required by law, court order, or government regulation, or to protect our rights, property, or the safety of our customers or others.
  • Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner as part of the business assets.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
  • Encrypted data transmission (SSL/TLS) for all information exchanged between your device and our Website.
  • Secure storage of sensitive data (e.g., encrypted passwords, limited access to personal information).
  • Regular security audits and updates to our Website and systems to address potential vulnerabilities.
While we strive to protect your data, no online transmission or storage system is 100% secure. We cannot guarantee absolute security, but we take all reasonable steps to minimize risks.

5. Your Rights Regarding Your Information

You have the following rights related to your personal information, subject to applicable laws:
  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask to update or correct inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal information, unless we are required to retain it for legal or business purposes.
  • Opt-out: Unsubscribe from marketing communications at any time (note: we may still send transactional emails, such as order confirmations or support responses).
  • Data portability: Request a transfer of your personal information to another organization, where technically feasible.
To exercise any of these rights, please contact us at support@touchlandonline.com with your request. We will respond within a reasonable timeframe and may ask for verification of your identity to protect your data.

6. Cookies and Similar Technologies

Our Website uses cookies (small text files stored on your device) and similar technologies to enhance your browsing experience. Cookies help us track Website usage, remember your preferences, and personalize content. You can manage your cookie preferences through your browser settings (e.g., block or delete cookies), but disabling certain cookies may affect the functionality of the Website.

7. Children’s Privacy

Our Website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13 without parental consent, we will delete it immediately. Parents or guardians who believe their child has provided personal information to us may contact us at support@touchlandonline.com to request deletion.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, we will revise the “last updated” date at the top of this page (note: no specific date included per your request). We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Website after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: support@touchlandonline.com
Website: touchlandonline.com