Refund Policy

At Touchland, your satisfaction with our hand mists, body fragrances, and hair fragrances is our top priority. This Refund Policy outlines the terms and procedures for returning products and receiving refunds, ensuring a transparent and hassle-free experience for every customer.

1. Eligibility for Returns & Refunds

To qualify for a return and refund, the following conditions must be met:
  • Timeframe: Requests for returns must be submitted within 60 days from the date you receive your order. Returns requested beyond this period will not be accepted.
  • Product Condition: Products must be in their original, unused condition with all original packaging (such as boxes, labels, and seals) intact. Used, damaged, or altered products will not be eligible for a refund unless the damage occurred during shipping.
  • Proof of Purchase: You must provide a valid proof of purchase, such as an order confirmation email or order number from touchlandonline.com.

2. Return Process

  1. Submit a Return Request: Contact our customer support team at support@touchlandonline.com to initiate a return. Please include your order number, the name of the product(s) you wish to return, and a brief reason for the return. Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed return instructions.
  2. Package & Ship the Return: Pack the eligible products securely with the original packaging and clearly mark the RMA number on the outer package. You are responsible for the shipping costs of returning the product, unless the return is due to a defect in the product or an error on our part (e.g., wrong item shipped).
  3. Track Your Return: We recommend using a trackable shipping service for your return. Touchland is not responsible for lost or damaged packages during the return shipment.

3. Refund Processing

  • Inspection of Returned Items: Once we receive your returned package, our team will inspect the products to verify they meet the eligibility criteria. We will notify you via email once the inspection is complete.
  • Refund Timeline: Approved refunds will be processed within 5-10 business days after the inspection is passed. All refunds are issued in USD (United States Dollars), consistent with our standard currency.
  • Refund Method: Refunds will be credited back to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your payment provider’s processing times (typically 3-7 business days for most credit cards or payment platforms).

4. Exceptions & Exclusions

The following scenarios are not eligible for returns or refunds:
  • Products that have been used, opened (if sealed for hygiene reasons), or altered.
  • Products without their original packaging or proof of purchase.
  • Returns initiated after the 60-day eligibility period.
  • Packages lost or damaged during return shipment without a valid tracking record.

5. Defective or Incorrect Products

If you receive a defective product or the wrong item (due to our error), please contact us immediately at support@touchlandonline.com with your order number and photos of the product/defect. We will arrange for a free return shipment and either send a replacement product or process a full refund at your choice, with no additional costs to you.

6. Contact Us

For any questions, concerns, or assistance with returns and refunds, please reach out to our customer support team at support@touchlandonline.com. We are committed to resolving your issues promptly and ensuring your satisfaction.