Shipping Policy

At Touchland, we aim to make your shopping experience seamless, from order placement to delivery of your favorite hand mists, body fragrances, and hair fragrances. Below is our complete shipping policy to keep you informed every step of the way.

1. Order Processing

All orders placed on touchlandonline.com are processed within 1-3 business days. Processing includes verifying your order details, checking inventory availability, and carefully packaging your products to ensure they arrive in perfect condition. We will notify you via email if there are any unexpected delays in processing your order, such as high demand or inventory shortages.

2. Delivery Timeline

Once your order is processed and shipped, standard delivery takes 6-12 days. This timeline applies to all shipments, with no distinction between domestic and international deliveries. We partner with trusted logistics providers to ensure reliable and timely delivery of your package.

3. Shipping Fees

We’re proud to offer free shipping on all products—there is no minimum purchase required. No additional shipping charges will be added to your order at checkout, regardless of the number of items you buy or your delivery location.

4. Order Tracking

After your order ships, you will receive a shipping confirmation email at the address provided during checkout. This email includes a unique tracking number and instructions on how to monitor your package’s progress. You can also track your order by logging into your account on our website and visiting the “Order History” page.

5. Important Shipping Notes

Address Accuracy

Please provide a complete and accurate shipping address (including street name, unit/apartment number, and contact phone number) when placing your order. If you need to update your address after checkout, contact us immediately at support@touchlandonline.com. We cannot guarantee address changes once processing has begun, and Touchland is not responsible for delayed or lost packages due to incorrect address information.

Delayed Deliveries

While we strive to meet the stated delivery timeline, delays may occur due to unforeseen circumstances like severe weather, customs processing (for international orders), or logistics disruptions. If your package does not arrive within 12 days of shipping, please contact our support team with your order number for assistance.

6. Contact Us

For any questions or concerns about shipping, please reach out to our customer support team at support@touchlandonline.com. We’re here to help resolve any issues promptly.